Terms & Conditions

1. Rental Eligibility & Requirements

1.1 Age & Licence Requirements

• Renters must be at least 21 years of age
• Must hold a valid driver's licence (Australian or International with English translation)
• P-plate drivers accepted provided they are 21+ years old
• International renters must provide passport and valid visa

1.2 Required Documentation

At the time of rental, you must provide:

• Valid driver's licence
• Government-issued photo ID
• Proof of address (utility bill, bank statement, or lease agreement)
• Recent bank statements
• Passport and visa (for international students/visitors)

1.3 Application & Approval

• All rentals require completion of our rental application
• We reserve the right to refuse rental at our discretion
• Approval is based on verification of documentation and eligibility
• False or misleading information will result in rental refusal

2. Vehicle Fleet & Pricing

2.1 Fleet Categories

2.2 Daily Rentals

• Minimum rental period: 2 consecutive days
• Day 1 begins at vehicle pickup time
• Example: Monday pickup = Day 1, Tuesday return = Day 2 (minimum)
• Daily rate calculated by dividing weekly rate by 4

2.3 Weekly Rentals

• Minimum rental period: 1 week (7 consecutive days)
• Best value for money
• Preferred rental option

2.4 What's Included

• Full comprehensive insurance
• Unlimited kilometres (subject to your Rental Plan limits)
• 24/7 roadside assistance
• All scheduled maintenance and servicing
• Vehicle registration

2.5 What's NOT Included

• Fuel (you pay for what you use)
• Tolls
• Traffic fines and parking fees
• Optional reduced excess coverage ($8.60/day)
• Additional drivers ($10/week per driver)
• Pets (strictly prohibited except registered assistance animals)

3. Payment Terms

3.1 Accepted Payment Methods

• Bank transfer
• Debit card
• Credit card
• Payment can be made in person or online through our secure portal

3.2 Payment Processing

Your rental payments are processed through secure third-party payment service providers. By entering into this rental agreement, you authorise us to share your payment details with our authorised service providers for billing and payment processing purposes.

3.3 Payment Schedule

3.4 Late Payments

If a payment is missed on a weekly rental:

• Day 1: Reminder SMS and email sent
• Day 2: Phone call from our team
• Day 4: Final warning issued
• Day 5-7: Vehicle retrieval and missed payments deducted from bond

We encourage you to contact us immediately if experiencing payment difficulties. Early communication allows us to work with you on a solution.

4. Fees & Charges

4.1 Standard Fees

All fees are inclusive of GST unless otherwise stated:

4.2 Insurance Excess Amounts

• Standard Excess: $3,500
• Reduced Excess (with optional coverage): $1,000
• Unlisted Driver Excess: $5,000
• Second Accident Surcharge: Additional $1,000 excess (if within 6 months of first accident)

5. Security Bond

5.1 Bond Amount

• Refundable security bond ranges from $400 to $800
• Amount determined based on vehicle and application review
• Exact amount confirmed upon application approval
• Paid upfront along with first rental payment

5.2 Bond Refund

• Refunded within 14 business days after vehicle return and inspection (business days are Monday to Friday, excluding Victorian public holidays)
• Refund timeframe accounts for traffic infringements and tolls (which may take time to be issued)
• Full amount returned to original payment account if no deductions required

5.3 Bond Deductions

Bond may be used to cover:

• Vehicle damage beyond normal wear and tear
• Missing items or accessories
• Unpaid traffic fines or toll charges
• Excessive cleaning fees
• Smoking-related cleaning
• Pet hair cleaning
• Fuel costs if not returned at same level as received
• Outstanding rental payments
• Late return charges without prior arrangement
• GPS tampering or removal fees

6. Insurance & Liability

6.1 Comprehensive Insurance Included

All rentals include full comprehensive insurance covering:

• Collision damage
• Theft and fire
• Third-party property damage
• 24/7 roadside assistance

6.2 Standard Excess

• Standard excess: $3,500
• This is the maximum amount you pay if insurance claim required
• Applies to accidents where you are deemed at fault

6.3 Second Accident Surcharge

If you have a second accident within 6 months of a first accident:

• An additional $1,000 surcharge applies on top of standard excess
• Total excess for second accident: $4,500

6.4 Reduced Excess Option

• Available for $8.60 per day
• Reduces excess from $3,500 to $1,000
• Optional coverage, must be selected at booking
• Second accident surcharge still applies if applicable

6.5 What Insurance Does NOT Cover

Insurance is void and you are liable for full damage if:

• Driver under influence of alcohol or drugs
• Reckless or negligent driving
• Intentional damage
• Driving by unauthorised/unlisted driver
• Interstate travel (outside Victoria)
• Off-road driving or unsealed roads
• Using vehicle for illegal purposes
• Racing or competitive driving

6.6 In Event of Accident

You must:

• Ensure everyone's safety first, call 000 if injuries
• Call police if significant damage or other party requests
• Take photos of all damage and accident scene
• Obtain other driver's details and insurance information
• Contact us within 2 hours of accident
• Obtain police report number
• Complete our accident report form
• Do NOT admit fault or liability at scene

6.7 Vehicle Theft

If vehicle is stolen:

• Report to police immediately and obtain report number
• Contact us within 2 hours
• Provide all keys (theft claim invalid without keys)
• Cooperate fully with police and insurance investigation

7. Additional Drivers

7.1 Authorised Drivers Only

• ONLY drivers listed on rental agreement may operate vehicle
• All drivers must meet eligibility requirements (21+, valid licence)

7.2 Additional Driver Fee

• $10 per week per additional driver
• Driver must provide licence details for verification
• Driver must be approved before operating vehicle

7.3 CRITICAL WARNING - Unlisted Drivers

8. Vehicle Pickup & Return

8.1 Pickup Location & Hours

• Pickup location: 9 Richards Street, Maidstone, VIC 3012
• Standard hours: 9:30 AM - 6:00 PM Weekdays
• Same-day pickup available if booked before 6:00 PM
• After-hours pickup: Available for approved customers with advance payment

8.2 Delivery Service

• Delivery available throughout Melbourne metro area
• Delivery fee varies by location
• Contact us for delivery quote to your address
• Free pickup from our Maidstone location

8.3 Vehicle Inspection at Pickup

• We conduct thorough inspection together before rental begins
• Existing damage documented with photos/video
• You must report any additional damage immediately
• You receive vehicle clean, fueled to specified level, and roadworthy

8.4 Return Appointment REQUIRED

8.5 Return Condition Requirements

Vehicle must be returned:

• At scheduled appointment time
• To agreed return location (9 Richards Street, Maidstone)
• Cleaned of personal belongings and rubbish
• Reasonably clean (similar condition to pickup)
• With same fuel level as received
• With all keys, accessories, and documents
• Free of damage beyond normal wear and tear

8.6 Fuel Policy

• Vehicle provided with fuel level clearly documented at pickup
• Return with same fuel level as received
• If not refilled: $20 refueling fee plus actual fuel cost per liter deducted from bond
• We are transparent about fuel level expectations at pickup

8.7 Late Returns

• Extensions must be requested before rental end date
• Returns after scheduled time without prior arrangement subject to charges
• Returns without 2-day advance appointment booking: 2-day rental charge applies

9. Rental Termination

9.1 Termination by Renter

• You may terminate rental with 21 days written notice
• Notice period begins from date we receive written notification
• You may either: (a) Provide 21 days notice and continue renting during notice period; OR (b) Return vehicle immediately and pay equivalent of 21 days rental charges

9.2 Return Appointment Booking

• Separate from termination notice
• Must book return appointment 2 days in advance
• Failure to book appointment: 2-day rental charge applies
• This ensures staff available for vehicle inspection

9.3 Termination by Us

We may terminate this agreement immediately if:

• You commit a major breach of these Terms
• Payment defaults for 14+ days
• False information provided
• Vehicle used for prohibited purposes
• You fail to comply with these Terms

10. Permitted & Prohibited Use

10.1 Permitted Use

• Private personal use
• Commercial food delivery (UberEats, DoorDash, Menulog, etc.)
• Business use as agreed
• Rideshare (if you have appropriate rideshare insurance)
• Travel within Victoria only

10.2 Geographic Restrictions

10.3 Road Use

• Paved and sealed roads only
• No off-road driving
• No unsealed or dirt roads without prior written permission
• No beach driving

10.4 Strictly PROHIBITED

The following uses are absolutely prohibited and void insurance:

• Subleasing or lending vehicle to others
• Using for driving lessons or testing
• Racing, speed contests, or competitive events
• Towing or pushing other vehicles
• Transporting hazardous or illegal materials
• Any illegal activity
• Driving while fatigued, impaired, or intoxicated
• Overloading vehicle beyond capacity
• Carrying more passengers than seatbelts available

10.5 Smoking & Pets

11. Vehicle Maintenance & Issues

11.1 Your Responsibilities During Rental

• Check and maintain proper fluid levels (oil, water, coolant)
• Monitor tyre pressure
• Keep vehicle clean and maintained
• Report any issues or warning lights immediately
• Do NOT attempt repairs without authorisation

11.2 Mechanical Breakdown

If vehicle breaks down due to mechanical fault:

• Contact us immediately (24/7 availability)
• Do NOT attempt unauthorised repairs
• We arrange repairs or replacement vehicle at NO COST to you
• All mechanical repairs are our responsibility, not yours
• Replacement vehicle provided if repair takes over 2 business days
• You are NOT charged for genuine mechanical failures

11.3 Roadside Assistance

• 24/7 roadside assistance included with all rentals
• Contact details provided with vehicle
• Please note: Wait times may take up to 5 hours depending on location and availability of on-road service personnel
• We are not responsible for wait time delays as these are managed by third-party providers

11.4 Warning Lights

• If check engine or warning light appears: pull over safely and contact us
• Do not continue driving if red warning lights appear
• We will assess if safe to continue or arrange replacement

12. GPS Tracking & Vehicle Monitoring

12.1 GPS Tracking Device

• All vehicles equipped with GPS tracking device
• Device monitors location, speed, fuel levels, and driving behaviour
• By renting vehicle, you consent to GPS monitoring
• Data used for vehicle security, maintenance scheduling, and compliance

12.2 GPS Tampering Strictly Prohibited

12.3 Kilometre Usage Monitoring

• Your Rental Plan may include kilometre limits
• Usage calculated via GPS data
• Excess kilometres charged at rates specified in Rental Plan
• GPS data takes precedence over odometer readings

13. Traffic Fines, Tolls & Fees

13.1 Traffic Infringements

• You are responsible for all traffic fines incurred during rental
• Fines forwarded to you with $60 administration fee per infringement invoice
• You must pay fines directly to issuing authority
• Failure to pay may result in legal action

13.2 Tolls

• Tolls are your responsibility
• Create your own toll account and add vehicle registration
• If toll invoice received by us: $30 processing fee per invoice applies
• We strongly recommend setting up toll account to avoid fees

13.3 Parking Fines

• You are responsible for all parking fines
• Same administration process as traffic fines

14. Cancellation & Refund Policy

14.1 24-Hour Satisfaction Guarantee

14.2 Cancellation After 24 Hours

• Partial refund of week's rent
• Full refund of bond
• Refund processed within 14 business days (Monday to Friday, excluding Victorian public holidays)

14.3 Early Termination

• You may end rental early with 21 days' notice (or pay 21 days rent)
• Already paid rental periods are non-refundable
• Example: If paid for full week and return Day 3, Days 4-7 not refunded
• Bond refunded per standard timeline (14 business days, Monday to Friday, excluding Victorian public holidays)

14.4 Extension of Rental

• Extensions welcome and encouraged
• Contact us before rental end date
• Extension subject to vehicle availability
• Weekly payment schedule continues

14.5 Our Right to Cancel

We reserve the right to cancel or terminate rental if:

• False information provided
• Breach of these Terms
• Payment default
• Vehicle used for prohibited purposes
• Safety concerns

In such cases: No refund of paid rental periods, bond used to cover any damages or costs, vehicle retrieved immediately.